Booking procedure

 For Junior and Children Programmes a € 300 deposit is required. The deposit will be deducted from the total price. Registration in a Spanish Programme will not be valid unless we receive the copy of payment of the deposit or the total amount.
 For Junior and Children Courses the total payment should be made at least 4 weeks before the beginning of the Programme.
 Permission to go out alone: We know that many of our junior students enjoy a certain level of freedom at home and expect to be able to meet their friends in the evening without an accompanying person. Please, send us a consent signed by the parents if children and junior can go out alone and with the evening hours to be at the host family or camp from Monday to Thursday and during the weekends.
 To attend the camp each camper must have a medical certificate that declares the suitability to play basketball.

Accommodation
 Students with arranged accommodation should arrive the day before the course and depart the day after. It is not usually a problem to arrive earlier or stay later. There will be a fee charged for any extra days you require.
 Student should inform ZADOR of his/her time of arrival.
 Students must follow the rules in the accommodation and maintain the room clean and tidy.

Airport pick-up service
 Student should send the flight information at least 1 week prior to arrival: place, time, flight number.
 Student should inform ZADOR using the Emergency Phone in case of any delay. There is an extra fee for waiting hour and from pick-up service from 20:00 to 8:00.

Payments
The total payment must be in Euros and at least 6 weeks before the beginning of the Camp. In all cases, the exact amount of the invoice must arrive at ZADOR, Spanish school.

Visa
 For Visa application, we will provide a document proving the registration at the school, the course and the accommodation booked once we have received the payments.
 To prepare the documents we would need the following details about the student: complete name, complete address, a copy of the passport (by email or fax), date of birth, name of the father, name of the mother, a passport-sized photo.
 Visa support fee: Free for Normal letter, €30 for certified letter, €75 for Express letter to USA and Europe and €100 for Express letter to South America, Asia, Africa and Oceania.
 ZADOR is not responsible for rejected VISA.
 Please, read the Information on Visa application carefully.

Discipline
 Any serious violation of the Basketball Camprules, failure to comply with rules of good behaviour, or damage caused to facilities, equipment and personal property shall entail the immediate expulsion from the Camp as well as compensation for damages.
 Consume of drugs or alcohol shall entail the immediate expulsion from the Camp.

Cancellations
The cancellation fees vary depending on the period of notice given:
 Up to 15 days before the beginning of the course, the full amount is refunded except the deposit. (This amount is valid as deposit for one year if the student decides to take another course).
 Less than 15 days, the price of 1 week of the total invoice is retained (course, accommodation, camp, activities and other contracted services).
 If the student begins the course, does not attend the course or leaves it before completion, no refund will be made.
 The corresponding amount is refunded only in case of serious illness or death of the student or a direct relative (father, mother, brothers, sisters, spouse, sons or daughters). A document of proof is required in these cases.
 No refund shall be made in case of the camper withdrawing for family, personal or disciplinary reasons before the end of the camp.
 If ZADOR has to cancel a course, the full amount received will be refunded.
 Any complaint about the course should be made during the course period to our staff. In the case of a legal action, the student and Zador will be subject to the Spanish court in Álava. Any other court system will be renounced.

Some notes
 ZADOR will not accept any liability for injury, theft or damage caused by students to persons or properties during the stay.
 Students agree to assume all the risk and responsibilities surrounding the participation in the Programme and release and exonerate Zador, their officers and employees from and against any present or future claim, loss, or liability for injury to person or property which students may suffer.
 If the student decides to travel during the booked period and he/she does not attend the lessons, no refund will be made.
 Only in case of serious problems with the accommodation, the student can change it without paying the accommodation arrangement fee again (€ 30).
 The Schools close on the National and Local holidays specified on the Price List and there will be no make up classes, unless specified in the price list.
 The student, unless specified otherwise, authorises Zador to use the possible photographic or video material in which s/he may appear for exclusive advertising use by ZADOR, Spanish schools.